Last Updated: 20/09/2025
Effective: 15/09/2025
[As per Board meeting declaration for publish ]
Welcome to Gharbachat Mart. These terms and conditions (“Terms and Conditions”) govern the use of our e-commerce platform and the operation of our franchise network. By using our services, you agree to be bound by the terms and conditions set forth herein.
1. General Provisions
1.1 Gharbachat Mart reserves the right to amend these Terms and Conditions at any time without prior notice.
1.2 Users and Franchisees are advised to regularly review the latest version of the Terms and Conditions.
1.3 Any violation of these Terms and Conditions may result in suspension, termination or legal action.
2. E-Commerce Terms
2.1 Product Listings and Pricing
All products are described with maximum accuracy.
Prices are subject to change without notice due to market conditions.
Discounts, offers and promotions are time-bound and non-transferable.
2.2 Order and Payment
Orders are valid only upon confirmation and successful payment.
Accepted payment modes include: UPI, Credit/Debit Cards, Net Banking, Wallets and Cash on Delivery (where available).
Any fraudulent transactions will be voided and legal action will be possible.
2.3 Shipping and Delivery
Standard delivery timelines vary by location.
Delays due to logistics partners or natural causes are beyond our responsibility.
Ownership of the goods is transferred to the customer upon successful delivery.
2.4 Cancellation and Returns
Customers can cancel orders before shipment.
Returns are accepted only as per our Return and Refund Policy.
Perishable goods, opened consumer goods and personal care items cannot be returned.
2.5 Limitation of Liability
Gharbachat Mart is not responsible for:
Delays due to third-party logistics.
Damages due to misuse of products.
Unauthorized transactions outside official channels.
Last Updated: 20/09/2025
Effective: 15/09/2025
Welcome to “Gharbachat Mart”. By accessing or using our website, mobile application or any other services (collectively, the "Platform"), you ("User," "Customer," or "You") agree to be bound by the following terms and conditions ("Terms").
Please read them carefully before making any purchase or using our Services.
1. General Term
1. By registering, accessing or using our Platform, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.
2. These Terms form a binding agreement between you and GharBachat – Suryoday Group , which owns and operates the Platform.
3. We reserve the right to change these Terms at any time. Updates will be posted on the Platform, and your continued use constitutes acceptance of the updated Terms.
2. Account Registration
1. In order to make a purchase, you must create an account by providing accurate, current and complete information.
2. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. You must notify us immediately of any unauthorized use of your account.
3. Products and Pricing
1. All prices listed on the Platform are in Indian Rupees (INR) and include applicable taxes, unless otherwise stated.
2. Prices, offers and product availability are subject to change without notice.
3. We make every effort to ensure that product descriptions and images are accurate; however, minor changes may occur.
4. We reserve the right to correct any typographical or pricing errors.
4. Orders and Payments
1. Placing an order on the Platform constitutes an offer to purchase the selected product(s).
2. The order is subject to acceptance and confirmation by GharBachat – Suryoday Group.
3. We reserve the right to cancel any order in case of payment issues, unavailability of stock or suspicious activity.
4. Payment can be made via Debit/Credit Card, UPI, Net Banking, Wallet or Cash on Delivery (if available).
5. In case of failed or delayed payment, the order will not be processed until payment is confirmed.
5. Shipping & Delivery
1. The delivery timeline mentioned is approximate and may vary due to logistics, weather or other factors.
2. The risk of loss or damage passes to the customer at the time of delivery.
3. If delivery fails due to incorrect address or unavailability of the customer, redelivery charges may apply.
6. Returns, Refunds & Cancellations
1. Returns are accepted only for eligible products within the return period specified on the product page.
2. Products must be unused, in their original packaging and accompanied by proof of purchase.
3. Refunds will be processed to the original payment method within “7-10 business days” after product inspection.
4. Certain items (e.g., personal care, hygiene, or perishable goods) cannot be returned.
5. Orders can be canceled before shipping. Once shipped, cancellations are not guaranteed.
It is imperative to read the Refund Policy/Cancellation for more information.
7. Product Warranty
1. Products sold on the Platform are covered by the manufacturer's warranty (if applicable).
2. Warranty claims must be made directly to the manufacturer in accordance with their terms and conditions.
8. User Conduct
You agree ‘not’ to:
1. Use the Platform for illegal, fraudulent, or harmful activities.
2. Post misleading, defamatory, or abusive content.
3. Attempt to gain unauthorized access to the Platform or its systems.
4. Copy, modify or distribute Platform Content without written consent.
Violation of these Terms may result in account suspension or legal action.
9. Communications
1. By using the Platform, you consent to receive commercial and promotional communications via email, SMS, WhatsApp or push notifications.
2. You may opt out of promotional communications at any time by following the unsubscribe link or by contacting our support.
10. Intellectual Property
1. All trademarks, logos, product names, designs and content displayed on the Platform are owned by GharBachat – Suryoday Group or its licensors.
2. You may not use or reproduce any Content without our prior written permission.
11. Limitation of Liability
1. We are not liable for any indirect, incidental or consequential damages arising out of your use of the Platform or purchased products.
2. Our total liability for any claim shall not exceed the amount you paid for the product or service in question.
12. Indemnification
You agree to indemnify and hold harmless “Gharbachat - Suryoday Group”, its affiliates, directors and employees from and against any claims, losses or damages arising out of your breach of these Terms or misuse of the Platform.
Last Updated: 20/09/2025
Effective: 15/09/2025
These Seller Terms and Conditions ("Agreement") govern the relationship between GharBachat – Suryoday Group ("Company," "Platform," "We," or "Us") and any Seller / Vendor / Store Owner ("You," "Your," or "Merchant") who registers to sell products or services on our Platform ("Website" / "App").
By registering as a Seller, you agree to be bound by these Terms and all applicable laws, policies, and guidelines issued by the Company.
1. Definitions
1. Platform: An online e-commerce portal, mobile application, or any digital service operated by GharBachat – Suryoday Group.
2. Seller / Vendor / Shop Owner: Any individual, business entity or organization that registers to sell goods or services through the platform.
3. Customer: The end-user purchases the products or services.
4. Commission Model: The platform earns a fixed or percentage-based commission on each successful sale.
5. Subscription Model: The seller pays a recurring fee (monthly/yearly) to list and sell products on the platform.
6. Dashboard: The online interface through which sellers manage listings, prices, orders and transactions.
2. Eligibility and Registration
1. Sellers must be at least 18 years of age and legally capable of entering into a contract.
2. Business entities must provide valid registration documents (GSTIN, PAN, FSSAI, Trade License, etc.).
3. Sellers are responsible for ensuring the accuracy and authenticity of all information submitted.
4. The Company reserves the right to approve or reject any seller registration at its sole discretion.
3. Business Model
A. Commission-Based Model
1. The Company charges a pre-determined “Commission (2% to 40%)” on each successfully delivered order.
2. The commission percentage may vary based on product category, sales volume or promotional agreements.
3. The commission will be automatically deducted from the seller's payment.
4. Taxes (such as GST) will be applicable as per Indian tax laws.
B. Subscription-Based Model
1. Sellers opting for a subscription plan will have to pay a Monthly, Quarterly or Annual Fee as per the plan chosen.
2. Subscription fees are “Non-refundable”, except where required by law.
3. Sellers under the subscription plan can enjoy additional benefits (priority listings, marketing, analytics, etc.) specified by the company.
4. Listing and Product Information
1. Sellers must upload accurate and complete product details including name, description, image, MRP, selling price, SKU, HSN code and stock quantity.
2. Misleading, counterfeit or banned products are strictly prohibited.
3. Sellers must comply with “Legal Metrology”, “Consumer Protection”, and other applicable Indian laws.
4. The company reserves the right to remove or suspend any product listing that violates the platform policies.
5. Pricing and Offers
1. Sellers set the selling price but must follow fair pricing practices.
2. Any discounts, offers or coupons must comply with the platform guidelines.
3. The company may run marketing campaigns and apply additional platform-wide discounts with the seller's consent.
6. Orders, Fulfillment and Delivery
1. Sellers must process and dispatch orders within the timeframes set in their dashboard.
2. Packaging must be secure, tamper-proof and comply with the company's packaging standards.
3. Sellers using “Self-Delivery” must ensure timely and safe delivery to customers.
4. If using “Platform Delivery Service”, delivery fees and commission charges will apply as per policy.
5. Repeated delays or order cancellations may result in penalties or account suspension.
7. Returns, Refunds and Cancellations
1. Sellers must comply with the platform's return and refund policies as disclosed to customers.
2. Returned products must be inspected and verified before refunds are issued.
3. In case of defective or incorrect product delivery, the seller bears the cost of return and replacement.
4. In case of disputes, the decision of the company shall be final and binding.
8. Payment and Settlement
1. Payment for completed orders (after deduction of commission, refund or applicable fees) will be deposited into the seller's registered bank account.
2. The standard payment cycle is “7-15 working days” after successful order delivery.
3. In case of chargebacks, disputes or customer complaints, payment may be withheld until resolved.
4. Sellers are responsible for all applicable taxes including GST, TDS and any local levies.
Last Updated: 20/09/2025
Effective: 15/09/2025
3.1 Appointment and Grant
Gharbachat Mart grants the franchisee a non-exclusive, non-transferable license to operate under its brand.
Franchise rights are location-specific and subject to approval.
3.2 Franchisee Responsibilities
Maintain brand identity, store aesthetics and service quality.
Follow approved sourcing and supply chain procedures.
Employ trained staff and ensure compliance with customer service standards.
3.3 Fees and Royalties
The Franchisee agrees to pay a one-time franchise fee of an estimated amount of Rs. 15,000/- to Rs. 5,00,000/-.
A recurring royalty rate of 5 to 20% of the gross sales may be deducted from the bill as per the order.
Late payment for any reason may attract a penalty of 5 to 10%.
3.4 Intellectual Property Rights
All trademarks, logos and brand materials remain the sole property of Gharbachat Mart.
Franchisees are prohibited from modifying, misusing or sublicensing the brand assets.
3.5 Confidentiality
Franchisees must protect all trade secrets, operating models, pricing structures and customer data. Breach of confidentiality will result in immediate termination and legal action.
3.6 Termination
The Agreement may terminate if:
Any payment is delayed for more than 15 days.
The Franchisee engages in illegal or unethical practices.
The Franchisee fails to maintain brand standards.
Either party provides 30 to 45 days written notice.
4. Governing Law and Dispute Resolution
These Terms are governed by the laws of the country/state.
All disputes shall be subject to the exclusive jurisdiction of the courts in the city/state.
Final legal venue shall be Navsari, Gujarat.
Disputes may be resolved through mediation before resorting to litigation.
Last Updated: 20/09/2025
Effective: 15/09/2025
These “Terms and Conditions” ("Agreement") govern the relationship between GharBachat – Suryoday Group ("Company," "We," or "Us") and “Employee / Freelancer / Associate” ("You," "Your," or "Manager") engaged for management-related responsibilities within our organization or platform.
By accepting employment or a freelance assignment, you agree to abide by the terms set forth below.
1. Nature of Engagement
1. You are engaged to perform management, coordination, marketing, sales, vendor relations, operations, or administrative duties assigned by the Company.
2. The engagement may be on:
a) Employment basis (full-time / part-time), or
b) Freelance / Contract basis, paid through commission, project fees or performance incentives.
3. This engagement does not create any permanent employment rights unless expressly stated in a formal employment letter or agreement.
2. Duties and Responsibilities
You agree to:
1. Supervise and coordinate daily operations, vendors and team members as directed.
2. Promote the company's objectives, brand image and ethical standards.
3. Regularly report progress, sales and operational data to management.
4. Maintain the confidentiality of all company information, data and trade secrets.
5. Follow all internal policies, compliance standards and security procedures.
6. Avoid any activity that conflicts with the company's interests.
3. Work Structure
1. The nature of your role (remote, on-site, hybrid) will be specified in your assignment letter.
2. Working hours, reporting lines and deliverables will be communicated by your supervisor or department head.
3. Freelancers may work flexibly but must meet all agreed deadlines and performance targets.
4. Payment, Commissions and Incentives
1. Compensation may be provided in one or more of the following forms:
a) Fixed salary (for full-time employees)
b) Project fee/stipend (for short-term contracts)
c) Commission or performance-based incentives (for freelancers or field managers)
2. Payment terms, due dates and commission percentages will be specified in your offer letter or project agreement.
3. All payments are subject to applicable deductions (TDS, GST, or other statutory taxes).
4. The Company reserves the right to withhold payment in the event of:
5. Breach of contract,
6. Misconduct, fraud, or data tampering, or
7. Incomplete / unsatisfactory deliverables.
5. Confidentiality and Non-Disclosure
1. You must not share any business data, customer information, financial details, or trade secrets outside the Company.
2. This obligation continues even after the termination or completion of your agreement.
3. All reports, documents, databases, and systems accessed during your engagement are the property of the Company.
6. Intellectual Property
1. Any creative work, system, design, or strategy developed during your engagement becomes the exclusive property of GharBachat – Suryoday Group.
2. You will have no claim to royalties, ownership, or rights to assets created by the Company.
7. Code of Conduct
You must:
1. Treat customers, vendors, and team members professionally, ethically, and respectfully.
2. Avoid discrimination, harassment, or abusive language.
3. Use company assets (vehicles, laptops, software, etc.) responsibly and only for official purposes.
4. Avoid accepting gifts, commissions, or personal favors from vendors or customers.
5. Report any irregularities, fraudulent behavior, or misuse of resources immediately.
8. Conflicts of Interest
1. You must not work with or represent any competitor during your active engagement.
2. Any side business or freelance work must be disclosed in writing and approved by management.
9. Data and Digital Security
1. Use only official communication channels and secure passwords.
2. Do not copy, transfer or share confidential company data via personal devices.
3. Always follow company IT, privacy and cybersecurity guidelines.
10. Performance and Review
1. Your performance will be evaluated periodically based on assigned KPIs (Key Performance Indicators), team output and adherence to company values.
2. Unsatisfactory performance may result in termination of contract or non-renewal of freelance assignment.
Last Updated: 20/09/2025
Effective: 15/09/2025
1 Appointment & Duties
• Deliveryman shall deliver goods safely, timely, and with proper care.
• Must maintain proper delivery records using the app/system.
• Must collect COD payments carefully and deposit on time as per company policy.
• Must follow all traffic rules and safety norms.
2 Working Hours
• Shift timings as assigned by the company.
• Overtime, if applicable, will be compensated as per company policy.
3 Salary & Incentives
• Salary / Earnings will be credited to registered bank account on monthly basis.
• Incentives/bonuses will be provided for on-time deliveries, customer feedback, and high performance.
4 Conduct & Discipline
• Must wear company uniform & ID card while on duty.
• No consumption of alcohol or drugs during duty hours.
• No theft, fraud, or misuse of company goods/assets.
• Maintain professional behavior with customers, staff, and peers.
5 Confidentiality
• Deliveryman shall not disclose any customer data or company internal info.
• Breach of confidentiality may result in termination & legal action.
6 Vehicle & Safety
• Must maintain vehicle in roadworthy condition.
• Must carry valid driving license, insurance, and RC.
• Any accidents must be reported immediately to the company.
7 Termination
• Violation of T&C, negligence, theft, or misconduct may result in immediate termination.
• Either party may terminate the contract with [30 days’ notice] (if applicable).
For questions regarding these Terms, please contact:
📧 Email: gharbachatmart@gmail.com
📞 Phone: +91 96629 21213
🏢 Address: G-8, Raj Green Heights, Near Bank of Baroda, Jahangirpura, Olpad Road, Surat. 395 005.
Complete Rental Platform Terms & Policies
Effective Date: 15-02-2026
Last Updated: 20-02-2026
These Terms of Service (TOS) govern the use of services provided through the GharBachat Rental Platform. By accessing or using the platform, you agree to comply with these terms and conditions.
This platform operates as a digital marketplace where Vehicle Owners (Providers) can list their Bike / Auto / Car for rental and Customers can book them on KM, Hourly, or Daily basis.
The company only provides the technology platform and does not own the vehicles. Vehicle ownership always remains with the Provider.
Refers to the GharBachat Rental Platform and its related digital services.
A person who books or rents a vehicle through the platform.
A person or business that lists a vehicle for rental on the platform.
Refers to the mobile application, website, or any digital system used to provide the service.
GharBachat is a technology marketplace platform that connects:
• Vehicle Owners (Providers)
• Drivers (Pilot)
• Customers
The objective of the platform is to provide a safe, transparent, and convenient vehicle rental service.
The platform itself is not a vehicle owner or transport operator. It only acts as a technology intermediary.
To use the platform:
• User must be at least 18 years old
• User must have valid government identification
• For driving, a valid driving license is mandatory
The platform may conduct user verification when required.
Users must create an account to use the platform.
Registration is free for members of Mahakal Helping Hand Foundation.
Lifetime Registration Fee – ₹399
Lifetime registration allows participation in selected opportunities.
Subscription Plan / Commission Plan (5% – 25%) may apply depending on vehicle type and city zone.
Important facilities may be provided under this package.
If you select the Startup Package, you may receive:
• Mahakal ID
• Cashback
• Opportunity to select 1 scheme out of 4 within a year (as per rules)
• Additional benefits
• Name
• Mobile Number
• Email
• Address
• Identity Verification
Users are responsible for maintaining the security of their account.
To list a vehicle on the platform, providers must submit:
• Vehicle RC (Registration Certificate)
• Insurance
• Pollution Certificate (PUC)
• Driving License (if driver service is offered)
• Identity Proof
Vehicles will be listed only after document verification.
Accounts may be suspended immediately if fake documents are detected.
Vehicles can be offered under the following rental models:
Per KM Rental
Hourly Rental
Daily Rental
Rates are determined by the provider.
However, the administrator may give final approval according to company guidelines.
Customers can choose the option based on their requirement.
Customers will first see providers located nearby.
Purpose:
• Faster vehicle availability for customers
• Increased booking opportunities for providers
Location visibility will be GPS-based.
The company may generate revenue through the following models.
The platform may charge 5% to 25% commission per booking.
Commission depends on:
• City
• Vehicle Type
• Subscription Plan
The remaining amount is transferred to the provider.
Providers may choose subscription plans such as:
• Daily Plan
• Weekly Plan
• Monthly Plan
• Quarterly Plan
• Half-Yearly Plan
• Yearly Plan
Benefits may include:
• Higher order visibility
• Lower commission
• Priority listing
Plans may change depending on market conditions and operational costs.
• 1 Hour → Approx 15–20 KM
• Extra KM → Additional charges
• 1 Day → Approx 200–300 KM
• Extra distance → Additional charges
Distance limits may be defined according to Distance Limit & Driver Responsibility Policy.
Customers can book vehicles through the platform.
• UPI
• Debit / Credit Card
• Wallet
• Net Banking
• Cash
Payments are processed securely through the platform.
• Rental Charge
• Waiting Charge
• Late Return Charge
• Extra KM Charge
• Parking Charge
• Toll Tax
• Night Charge
• Cleaning Charge
• Damage Charge
Charges may apply according to Rental Charges & Additional Fees Policy.
• Fuel is included in the rental price.
• Customer does not need to refill fuel.
• Provider charges only for vehicle rent and maintenance.
• Fuel responsibility lies with the customer.
The vehicle must be returned with the same fuel level.
• Toll Tax
• Parking
• Driver Charges
• Food Allowance
• Unexpected Expenses
If the vehicle is returned with empty fuel, a penalty may apply.
Trip details and fuel model will be visible in the app during booking.
Vehicles may be available in two formats:
The customer will drive the vehicle.
The provider will supply a vehicle with a driver.
Driver duty time is generally:
• 8 to 12 hours
If service exceeds this time, overtime charges may apply.
Driver charges may be defined under the Driver Charges & Service Policy.
For long trips:
• The customer may arrange food and basic stay for the driver
OR
• The provider may charge driver allowance.
Driver allowances may be defined according to the Driver Charges Policy.
Drivers may wait at the pickup location for a limited grace period.
After the grace period:
• Waiting charges may apply.
Charges may be determined according to the Rental Charges & Additional Fees Policy.
Customers must:
• Follow traffic rules and regulations
• Use the vehicle responsibly and safely
• Avoid overloading passengers
Violation of rules may result in ride termination.
Safety rules may be governed under the Vehicle Safety & Security Policy.
If any challan is issued due to:
• Speed violation
• Signal violation
• Wrong parking
The person driving the vehicle will be responsible for paying the challan.
If a vehicle is stolen:
• A Police FIR must be filed immediately
• The provider and platform must be informed
Insurance claim procedures may apply.
If the vehicle breaks down during a trip:
• The provider must be informed immediately
• A replacement vehicle or repair service may be arranged
All vehicles must have valid insurance coverage.
Insurance may cover:
• Accident damage
• Third-party liability
• Injury compensation
Customers may cancel the booking before the ride starts.
A cancellation fee may apply in certain situations.
If a provider repeatedly cancels bookings:
• Penalty may apply
• Account suspension may occur
The admin may cancel bookings due to:
• Technical issues
• Safety concerns
• Fraud suspicion
Possible charges may include:
• Cancellation fee
• Waiting fee
• Partial refund
Refunds may be applicable in cases such as:
• Service unavailable
• Technical errors
• Vehicle-related issues
Refund processing time will depend on the platform policy.
To prevent fraud, the platform may implement:
• OTP ride start verification
• GPS tracking system
• User account verification
• Suspicious activity monitoring
Customers and drivers must maintain:
• Respectful behaviour
• No abusive language or misconduct
• No illegal activities
Violation may result in account suspension.
If items are left in the vehicle:
• The driver or provider may be contacted
• Efforts will be made to return the lost item
The platform will provide limited assistance.
In case of disputes between customer and provider:
Platform support should be contacted
Mediation may be conducted
Legal procedures may be followed if necessary
Services may be affected due to circumstances such as:
• Natural disasters
• Government restrictions
• Strikes
• Emergency situations
In such cases, the platform will not be held responsible.
Accounts may be suspended or terminated due to:
• Fake documents
• Fraudulent activities
• Illegal use of the platform
• Repeated policy violations
The following activities are strictly prohibited:
• Illegal activities
• Smuggling
• Drunk driving
• Overloading
• Racing
Violation may lead to account termination.
Customers and drivers must:
• Follow traffic regulations
• Use helmets or safety gear where applicable
• Practice responsible driving
User personal information will be protected according to the company’s Privacy Policy.
The company strives to keep the platform available 24×7.
However, services may be temporarily unavailable due to:
• Technical maintenance
• Server issues
• Internet disruptions
All platform content including:
• Logo
• Software
• Text and digital content
is the intellectual property of the company.
Unauthorized use is strictly prohibited.
The company will not be responsible for:
• Personal injury
• Vehicle damage
• Financial loss
The platform only acts as a technology marketplace connecting users.
This agreement shall be governed by the laws of India.
Any disputes will be resolved in the appropriate courts of jurisdiction.
GharBachat acts only as a technology platform.
The platform:
• Is not a vehicle owner
• Is not a transport operator
All risks related to vehicle usage remain the responsibility of the involved parties.
The company reserves the right to modify or update policies at any time.
Updated policies will be:
• Published on the website or mobile application
• Users may be notified when necessary
In Hourly Rental, the vehicle is booked based on time, but to prevent misuse, a distance limit may apply.
• 1 Hour → 10 to 15 KM allowed
• 4 Hour Package → 40 to 60 KM
• 8 Hour Package → 80 to 120 KM
If the customer travels more than this limit:
• Extra KM charges will apply ₹5 to ₹50 per KM depending on vehicle category.
• The extra KM rate will be shown in the app by the provider in the vehicle description at the time of booking.
This rule is made to maintain vehicle maintenance and fuel cost balance.
In Daily Rental, the vehicle is booked for 24 hours.
• 1 Day → 200 KM to 300 KM
If the distance limit is exceeded:
• Extra KM charges will apply ₹5 to ₹50 per KM depending on vehicle category.
• The extra KM rate will be shown in the app by the provider in the vehicle description at the time of booking.
This rule is made to maintain vehicle maintenance and fuel cost balance.
The vehicle may be available in two ways:
• The customer will drive the vehicle himself.
• Driver charges will not apply.
• The provider will provide the vehicle with a driver.
• Driver charges may be included in the rental price or may be charged separately.
If the vehicle is booked with a driver:
• Daily Duty Limit → 8 to 12 hours
If the customer uses the driver for a longer time:
• Overtime charges may apply.
During long trips or full-day bookings, the driver’s basic needs are considered.
• The driver may manage his own food.
• Food and stay arrangements for the driver may be provided by the Customer
OR
• The Provider may charge Driver Allowance / Food Allowance.
For driver safety and road safety:
• The driver will not be forced to drive continuously for excessive hours.
• In long distance trips, the driver will be given proper rest time.
The ride may be terminated in the following situations:
• Misbehavior with the driver
• Over capacity passengers
• Illegal activity
In such cases, the account may also be suspended.
The basic rental charge of the vehicle will be determined by the Provider. It may apply in three ways:
1. Per KM Rental
• Rent will apply per KM.
• Minimum booking distance may be 5–10 KM.
2. Hourly Rental
• 1 Hour = Normally 10–15 KM usage allowed.
• Extra KM → additional charge.
3. Daily Rental
• 1 Day = Normally 200–300 KM usage allowed.
• Additional charge will apply for extra distance.
Rental charges may vary depending on vehicle category, city, and demand.
After the booking is accepted, if the customer is not available at the scheduled time, the provider may have to wait.
After reaching the pickup location, the provider will give a Grace Period of 5–10 minutes.
After the grace period, waiting charges will apply.
• ₹1 – ₹3 per minute
OR
• ₹10 – ₹20 per 5 minutes
Rates may vary depending on the vehicle type.
If the customer is not available for 20–30 minutes:
• The provider may cancel the booking.
• Cancellation fee or waiting charges may apply.
Waiting charges will be paid by the customer and given to the provider.
If the vehicle is kept longer than the scheduled time:
• Hourly rental → charge per extra hour
• Daily rental → charge per extra hour or half day
• ₹50 – ₹200 per extra hour (depending on vehicle category)
Repeated late returns may result in penalties.
If the distance exceeds the allowed limit:
• ₹5 – ₹20 per KM depending on vehicle category
• Bike → ₹5–₹8 per KM
• Car → ₹10–₹20 per KM
If the vehicle is parked in paid parking during the ride:
• Parking charges will be paid by the Customer.
If the driver is with the vehicle, the driver may pay the parking charges, which will later be reimbursed by the customer.
If highway or toll roads are used:
• Toll tax will be paid by the Customer.
• Fastag
• Cash toll payment
If toll is deducted through Fastag, the amount will be paid by the customer.
If service is taken during night time, additional charges may apply.
• 10:00 PM to 6:00 AM
• 10% – 25% of the total rental amount
Rates may vary depending on vehicle category and city.
If the vehicle is made excessively dirty:
• mud
• food spill
• vomit
• smoke damage
then cleaning charges may apply.
• ₹100 – ₹2000 depending on the level of damage
If the vehicle is damaged:
• scratch
• dent
• interior damage
• accessory damage
then repair cost will apply.
Damage charges may include:
• repair cost
• spare parts
• service charge
If insurance is applicable, insurance claim may be processed.
Carrying more passengers than the permitted capacity of the vehicle is prohibited.
In case of violation:
• the ride may be terminated
• a penalty may apply.
• ₹500 – ₹5000 depending on vehicle type
All these charges may be determined by the Provider and will apply under the platform policy.
GharBachat acts only as a digital platform that connects Customer and Provider.
The platform may, if necessary:
• dispute resolution
• charge verification
• policy enforcement
perform these actions.
(Driver Service Charges and Rules)
Rental vehicle may be available in two types:
In this model:
• The Customer will drive the vehicle himself.
• Driver will not be available.
• Driver charges will not apply.
Customer must have:
• Valid Driving License is mandatory.
• Following traffic rules is necessary.
In this model, the Provider provides the vehicle with a driver.
Driver charges may apply in two ways:
• Driver charges will be included in the rental price.
Driver charge may be taken separately.
• ₹300 – ₹800 per day (local trip)
• ₹500 – ₹1500 per day (outstation trip)
Charges may vary depending on the vehicle category.
(Driver Working Time)
If the vehicle is booked with a driver:
• Daily duty limit → 8 to 12 hours
This duty time will be calculated from the ride start time.
If the Customer uses the driver beyond the specified time:
Overtime charge will apply.
• ₹50 – ₹150 per hour
Provider may determine the overtime rate as per their policy.
(Night Driving Rules)
If the driver provides service during night time:
Night time is generally considered as:
• 10:00 PM – 6:00 AM
If night driving occurs:
• Night driver allowance may apply.
• ₹100 – ₹300 per night
(Driver Food and Stay Responsibility)
During long trips, the driver’s basic needs must be considered.
• The driver may manage his own food.
• Food allowance generally does not apply.
If the trip is long distance:
Customer will follow any one of the following arrangements:
• Customer will arrange food and stay for the driver.
Provider may charge driver allowance.
• ₹200 – ₹500 per day
(Driver Safety and Rest Rules)
Considering road safety:
• Driver will not be forced to drive continuously for excessive hours.
• During long distance trips, driver must be given rest time.
• Continuous driving → 4–5 hours
• Rest break → minimum 20–30 minutes
Customer must maintain with the driver:
• Respectful behavior
• No abusive language or harassment
If violated:
• Ride may be terminated
• Account may be suspended
Driver must:
• Maintain professional behaviour
• Not do rash driving
• Not drive under the influence of alcohol or drugs
If violated:
• Penalty
• Suspension
• Permanent ban
may apply.
Driver charges, overtime charges, allowance and duty rules may be determined by the Provider and will apply according to platform policy.
GharBachat is only a digital technology platform that connects Customer and Provider.
If required, the platform may perform:
• dispute resolution
• safety monitoring
• policy enforcement
If the vehicle is stolen during rental, the following process will apply:
Customer or Driver must immediately file an FIR at the nearest police station.
Information about the incident must be immediately given to platform support or the Provider.
Vehicle will be attempted to be located through vehicle tracking system (if available).
• If the theft occurred due to customer negligence, the loss responsibility may be of the customer.
• If the theft occurred due to criminal activity, the insurance claim process will apply.
Customer must return the vehicle in the same condition in which it was taken.
At the time of vehicle return:
• Fuel level
• Vehicle condition
• Accessories (helmet etc.)
will be checked.
If the vehicle is returned late:
• Late return charges may apply.
Use of rental vehicle for the following activities will be strictly prohibited:
• Transport of illegal goods
• Crime related activities
• Driving under the influence of alcohol or drugs
• Any activity against the law
In such situations:
• Account may be immediately suspended
• Vehicle may be seized
• Legal action may be taken
If the vehicle:
• is caught in illegal activity
• is seized by police or transport department
then the concerned person (Driver / Customer) will be responsible.
Provider and platform must be immediately informed.
All users must follow Road Transport Rules.
If during the ride:
• Over-speeding
• Signal violation
• Wrong parking
• Helmet / seat belt violation
occurs and challan is issued, then:
• The challan payment will be made by the person who was driving the vehicle.
It will be the responsibility of the Provider that:
• Vehicle is in good condition
• Brakes, lights, tyres are safe
• Valid insurance and documents are available
• Compulsory GPS tracking device installation is now compulsory for most commercial and public service vehicl
