Last Updated: 20/09/2025
Effective: 15/09/2025
[As per Board meeting declaration for publish ]
Welcome to Gharbachat Mart. These terms and conditions (“Terms and Conditions”) govern the use of our e-commerce platform and the operation of our franchise network. By using our services, you agree to be bound by the terms and conditions set forth herein.
1. General Provisions
1.1 Gharbachat Mart reserves the right to amend these Terms and Conditions at any time without prior notice.
1.2 Users and Franchisees are advised to regularly review the latest version of the Terms and Conditions.
1.3 Any violation of these Terms and Conditions may result in suspension, termination or legal action.
2. E-Commerce Terms
2.1 Product Listings and Pricing
All products are described with maximum accuracy.
Prices are subject to change without notice due to market conditions.
Discounts, offers and promotions are time-bound and non-transferable.
2.2 Order and Payment
Orders are valid only upon confirmation and successful payment.
Accepted payment modes include: UPI, Credit/Debit Cards, Net Banking, Wallets and Cash on Delivery (where available).
Any fraudulent transactions will be voided and legal action will be possible.
2.3 Shipping and Delivery
Standard delivery timelines vary by location.
Delays due to logistics partners or natural causes are beyond our responsibility.
Ownership of the goods is transferred to the customer upon successful delivery.
2.4 Cancellation and Returns
Customers can cancel orders before shipment.
Returns are accepted only as per our Return and Refund Policy.
Perishable goods, opened consumer goods and personal care items cannot be returned.
2.5 Limitation of Liability
Gharbachat Mart is not responsible for:
Delays due to third-party logistics.
Damages due to misuse of products.
Unauthorized transactions outside official channels.
Last Updated: 20/09/2025
Effective: 15/09/2025
Welcome to “Gharbachat Mart”. By accessing or using our website, mobile application or any other services (collectively, the "Platform"), you ("User," "Customer," or "You") agree to be bound by the following terms and conditions ("Terms").
Please read them carefully before making any purchase or using our Services.
1. General Term
1. By registering, accessing or using our Platform, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract.
2. These Terms form a binding agreement between you and GharBachat – Suryoday Group , which owns and operates the Platform.
3. We reserve the right to change these Terms at any time. Updates will be posted on the Platform, and your continued use constitutes acceptance of the updated Terms.
2. Account Registration
1. In order to make a purchase, you must create an account by providing accurate, current and complete information.
2. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. You must notify us immediately of any unauthorized use of your account.
3. Products and Pricing
1. All prices listed on the Platform are in Indian Rupees (INR) and include applicable taxes, unless otherwise stated.
2. Prices, offers and product availability are subject to change without notice.
3. We make every effort to ensure that product descriptions and images are accurate; however, minor changes may occur.
4. We reserve the right to correct any typographical or pricing errors.
4. Orders and Payments
1. Placing an order on the Platform constitutes an offer to purchase the selected product(s).
2. The order is subject to acceptance and confirmation by GharBachat – Suryoday Group.
3. We reserve the right to cancel any order in case of payment issues, unavailability of stock or suspicious activity.
4. Payment can be made via Debit/Credit Card, UPI, Net Banking, Wallet or Cash on Delivery (if available).
5. In case of failed or delayed payment, the order will not be processed until payment is confirmed.
5. Shipping & Delivery
1. The delivery timeline mentioned is approximate and may vary due to logistics, weather or other factors.
2. The risk of loss or damage passes to the customer at the time of delivery.
3. If delivery fails due to incorrect address or unavailability of the customer, redelivery charges may apply.
6. Returns, Refunds & Cancellations
1. Returns are accepted only for eligible products within the return period specified on the product page.
2. Products must be unused, in their original packaging and accompanied by proof of purchase.
3. Refunds will be processed to the original payment method within “7-10 business days” after product inspection.
4. Certain items (e.g., personal care, hygiene, or perishable goods) cannot be returned.
5. Orders can be canceled before shipping. Once shipped, cancellations are not guaranteed.
It is imperative to read the Refund Policy/Cancellation for more information.
7. Product Warranty
1. Products sold on the Platform are covered by the manufacturer's warranty (if applicable).
2. Warranty claims must be made directly to the manufacturer in accordance with their terms and conditions.
8. User Conduct
You agree ‘not’ to:
1. Use the Platform for illegal, fraudulent, or harmful activities.
2. Post misleading, defamatory, or abusive content.
3. Attempt to gain unauthorized access to the Platform or its systems.
4. Copy, modify or distribute Platform Content without written consent.
Violation of these Terms may result in account suspension or legal action.
9. Communications
1. By using the Platform, you consent to receive commercial and promotional communications via email, SMS, WhatsApp or push notifications.
2. You may opt out of promotional communications at any time by following the unsubscribe link or by contacting our support.
10. Intellectual Property
1. All trademarks, logos, product names, designs and content displayed on the Platform are owned by GharBachat – Suryoday Group or its licensors.
2. You may not use or reproduce any Content without our prior written permission.
11. Limitation of Liability
1. We are not liable for any indirect, incidental or consequential damages arising out of your use of the Platform or purchased products.
2. Our total liability for any claim shall not exceed the amount you paid for the product or service in question.
12. Indemnification
You agree to indemnify and hold harmless “Gharbachat - Suryoday Group”, its affiliates, directors and employees from and against any claims, losses or damages arising out of your breach of these Terms or misuse of the Platform.
Last Updated: 20/09/2025
Effective: 15/09/2025
These Seller Terms and Conditions ("Agreement") govern the relationship between GharBachat – Suryoday Group ("Company," "Platform," "We," or "Us") and any Seller / Vendor / Store Owner ("You," "Your," or "Merchant") who registers to sell products or services on our Platform ("Website" / "App").
By registering as a Seller, you agree to be bound by these Terms and all applicable laws, policies, and guidelines issued by the Company.
1. Definitions
1. Platform: An online e-commerce portal, mobile application, or any digital service operated by GharBachat – Suryoday Group.
2. Seller / Vendor / Shop Owner: Any individual, business entity or organization that registers to sell goods or services through the platform.
3. Customer: The end-user purchases the products or services.
4. Commission Model: The platform earns a fixed or percentage-based commission on each successful sale.
5. Subscription Model: The seller pays a recurring fee (monthly/yearly) to list and sell products on the platform.
6. Dashboard: The online interface through which sellers manage listings, prices, orders and transactions.
2. Eligibility and Registration
1. Sellers must be at least 18 years of age and legally capable of entering into a contract.
2. Business entities must provide valid registration documents (GSTIN, PAN, FSSAI, Trade License, etc.).
3. Sellers are responsible for ensuring the accuracy and authenticity of all information submitted.
4. The Company reserves the right to approve or reject any seller registration at its sole discretion.
3. Business Model
A. Commission-Based Model
1. The Company charges a pre-determined “Commission (2% to 40%)” on each successfully delivered order.
2. The commission percentage may vary based on product category, sales volume or promotional agreements.
3. The commission will be automatically deducted from the seller's payment.
4. Taxes (such as GST) will be applicable as per Indian tax laws.
B. Subscription-Based Model
1. Sellers opting for a subscription plan will have to pay a Monthly, Quarterly or Annual Fee as per the plan chosen.
2. Subscription fees are “Non-refundable”, except where required by law.
3. Sellers under the subscription plan can enjoy additional benefits (priority listings, marketing, analytics, etc.) specified by the company.
4. Listing and Product Information
1. Sellers must upload accurate and complete product details including name, description, image, MRP, selling price, SKU, HSN code and stock quantity.
2. Misleading, counterfeit or banned products are strictly prohibited.
3. Sellers must comply with “Legal Metrology”, “Consumer Protection”, and other applicable Indian laws.
4. The company reserves the right to remove or suspend any product listing that violates the platform policies.
5. Pricing and Offers
1. Sellers set the selling price but must follow fair pricing practices.
2. Any discounts, offers or coupons must comply with the platform guidelines.
3. The company may run marketing campaigns and apply additional platform-wide discounts with the seller's consent.
6. Orders, Fulfillment and Delivery
1. Sellers must process and dispatch orders within the timeframes set in their dashboard.
2. Packaging must be secure, tamper-proof and comply with the company's packaging standards.
3. Sellers using “Self-Delivery” must ensure timely and safe delivery to customers.
4. If using “Platform Delivery Service”, delivery fees and commission charges will apply as per policy.
5. Repeated delays or order cancellations may result in penalties or account suspension.
7. Returns, Refunds and Cancellations
1. Sellers must comply with the platform's return and refund policies as disclosed to customers.
2. Returned products must be inspected and verified before refunds are issued.
3. In case of defective or incorrect product delivery, the seller bears the cost of return and replacement.
4. In case of disputes, the decision of the company shall be final and binding.
8. Payment and Settlement
1. Payment for completed orders (after deduction of commission, refund or applicable fees) will be deposited into the seller's registered bank account.
2. The standard payment cycle is “7-15 working days” after successful order delivery.
3. In case of chargebacks, disputes or customer complaints, payment may be withheld until resolved.
4. Sellers are responsible for all applicable taxes including GST, TDS and any local levies.
Last Updated: 20/09/2025
Effective: 15/09/2025
3.1 Appointment and Grant
Gharbachat Mart grants the franchisee a non-exclusive, non-transferable license to operate under its brand.
Franchise rights are location-specific and subject to approval.
3.2 Franchisee Responsibilities
Maintain brand identity, store aesthetics and service quality.
Follow approved sourcing and supply chain procedures.
Employ trained staff and ensure compliance with customer service standards.
3.3 Fees and Royalties
The Franchisee agrees to pay a one-time franchise fee of an estimated amount of Rs. 15,000/- to Rs. 5,00,000/-.
A recurring royalty rate of 5 to 20% of the gross sales may be deducted from the bill as per the order.
Late payment for any reason may attract a penalty of 5 to 10%.
3.4 Intellectual Property Rights
All trademarks, logos and brand materials remain the sole property of Gharbachat Mart.
Franchisees are prohibited from modifying, misusing or sublicensing the brand assets.
3.5 Confidentiality
Franchisees must protect all trade secrets, operating models, pricing structures and customer data. Breach of confidentiality will result in immediate termination and legal action.
3.6 Termination
The Agreement may terminate if:
Any payment is delayed for more than 15 days.
The Franchisee engages in illegal or unethical practices.
The Franchisee fails to maintain brand standards.
Either party provides 30 to 45 days written notice.
4. Governing Law and Dispute Resolution
These Terms are governed by the laws of the country/state.
All disputes shall be subject to the exclusive jurisdiction of the courts in the city/state.
Final legal venue shall be Navsari, Gujarat.
Disputes may be resolved through mediation before resorting to litigation.
Last Updated: 20/09/2025
Effective: 15/09/2025
These “Terms and Conditions” ("Agreement") govern the relationship between GharBachat – Suryoday Group ("Company," "We," or "Us") and “Employee / Freelancer / Associate” ("You," "Your," or "Manager") engaged for management-related responsibilities within our organization or platform.
By accepting employment or a freelance assignment, you agree to abide by the terms set forth below.
1. Nature of Engagement
1. You are engaged to perform management, coordination, marketing, sales, vendor relations, operations, or administrative duties assigned by the Company.
2. The engagement may be on:
a) Employment basis (full-time / part-time), or
b) Freelance / Contract basis, paid through commission, project fees or performance incentives.
3. This engagement does not create any permanent employment rights unless expressly stated in a formal employment letter or agreement.
2. Duties and Responsibilities
You agree to:
1. Supervise and coordinate daily operations, vendors and team members as directed.
2. Promote the company's objectives, brand image and ethical standards.
3. Regularly report progress, sales and operational data to management.
4. Maintain the confidentiality of all company information, data and trade secrets.
5. Follow all internal policies, compliance standards and security procedures.
6. Avoid any activity that conflicts with the company's interests.
3. Work Structure
1. The nature of your role (remote, on-site, hybrid) will be specified in your assignment letter.
2. Working hours, reporting lines and deliverables will be communicated by your supervisor or department head.
3. Freelancers may work flexibly but must meet all agreed deadlines and performance targets.
4. Payment, Commissions and Incentives
1. Compensation may be provided in one or more of the following forms:
a) Fixed salary (for full-time employees)
b) Project fee/stipend (for short-term contracts)
c) Commission or performance-based incentives (for freelancers or field managers)
2. Payment terms, due dates and commission percentages will be specified in your offer letter or project agreement.
3. All payments are subject to applicable deductions (TDS, GST, or other statutory taxes).
4. The Company reserves the right to withhold payment in the event of:
5. Breach of contract,
6. Misconduct, fraud, or data tampering, or
7. Incomplete / unsatisfactory deliverables.
5. Confidentiality and Non-Disclosure
1. You must not share any business data, customer information, financial details, or trade secrets outside the Company.
2. This obligation continues even after the termination or completion of your agreement.
3. All reports, documents, databases, and systems accessed during your engagement are the property of the Company.
6. Intellectual Property
1. Any creative work, system, design, or strategy developed during your engagement becomes the exclusive property of GharBachat – Suryoday Group.
2. You will have no claim to royalties, ownership, or rights to assets created by the Company.
7. Code of Conduct
You must:
1. Treat customers, vendors, and team members professionally, ethically, and respectfully.
2. Avoid discrimination, harassment, or abusive language.
3. Use company assets (vehicles, laptops, software, etc.) responsibly and only for official purposes.
4. Avoid accepting gifts, commissions, or personal favors from vendors or customers.
5. Report any irregularities, fraudulent behavior, or misuse of resources immediately.
8. Conflicts of Interest
1. You must not work with or represent any competitor during your active engagement.
2. Any side business or freelance work must be disclosed in writing and approved by management.
9. Data and Digital Security
1. Use only official communication channels and secure passwords.
2. Do not copy, transfer or share confidential company data via personal devices.
3. Always follow company IT, privacy and cybersecurity guidelines.
10. Performance and Review
1. Your performance will be evaluated periodically based on assigned KPIs (Key Performance Indicators), team output and adherence to company values.
2. Unsatisfactory performance may result in termination of contract or non-renewal of freelance assignment.
Last Updated: 20/09/2025
Effective: 15/09/2025
1 Appointment & Duties
• Deliveryman shall deliver goods safely, timely, and with proper care.
• Must maintain proper delivery records using the app/system.
• Must collect COD payments carefully and deposit on time as per company policy.
• Must follow all traffic rules and safety norms.
2 Working Hours
• Shift timings as assigned by the company.
• Overtime, if applicable, will be compensated as per company policy.
3 Salary & Incentives
• Salary / Earnings will be credited to registered bank account on monthly basis.
• Incentives/bonuses will be provided for on-time deliveries, customer feedback, and high performance.
4 Conduct & Discipline
• Must wear company uniform & ID card while on duty.
• No consumption of alcohol or drugs during duty hours.
• No theft, fraud, or misuse of company goods/assets.
• Maintain professional behavior with customers, staff, and peers.
5 Confidentiality
• Deliveryman shall not disclose any customer data or company internal info.
• Breach of confidentiality may result in termination & legal action.
6 Vehicle & Safety
• Must maintain vehicle in roadworthy condition.
• Must carry valid driving license, insurance, and RC.
• Any accidents must be reported immediately to the company.
7 Termination
• Violation of T&C, negligence, theft, or misconduct may result in immediate termination.
• Either party may terminate the contract with [30 days’ notice] (if applicable).
For questions regarding these Terms, please contact:
📧 Email: gharbachatmart@gmail.com
📞 Phone: +91 96629 21213
🏢 Address: G-8, Raj Green Heights, Near Bank of Baroda, Jahangirpura, Olpad Road, Surat. 395 005.
